CLIENT ADVICE ON WHAT TO DO DURING THE CORONA CRISIS

In response to the latest government guidelines we are now only open for patients for that need essential care to avoid unnecessary suffering or maintain animal welfare. In order to help you understand the best way to look after your pet please review the below Q&A

What conditions constitute an emergency needing immediate care?

If any of the below are occurring contact us IMMEDIATELY

  • Breathing difficulties
  • Open wound injuries
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards ie.toys/ clothes etc
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizuring/fitting
  • Collapse

I am concerned about my pet’s health in general but I do not think it is an emergency

To respect social distancing rules we are replacing our standard consultation service with telephone consultations. Please contact the practice to arrange an appointment.

Will practices be offering vaccinations in this period? 

Your vet will use their professional judgement when deciding whether or not to administer primary and/or routine vaccinations. They will base their decision on a number of factors including the risk to your animal if the vaccination is not given (this will include local factors such as the prevalence of a particular disease in your area) and whether social distancing can be effectively maintained.

Initial Vaccinations and First Year Boosters: We will be offering these for puppies, kittens and rabbits (as long as the vet deems them appropriate in your pet’s case).
Booster vaccinations: If your pets annual vaccination is due, we will be in touch to discuss the best time to give this. Please note if your pets annual vaccination was due over three months ago, we would ask that you call the practice and let us know.

Can I bring in my pet my for a health check?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a telephone consultation. Please ask the practice for further information.

Can I bring my pet in for a nail clip or to have their anal glands expressed?

This should be postponed if you your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a telephone consultation with the vet or the nurse.

How can I get my flea, worm, tick and flystrike treatments?

It is important that you continue to give your pet the appropriate treatments. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

How can I get my pet’s Medications or food?

It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

If you would like to order a repeat prescription or food for your pet, you can do so by visiting our repeat prescription page to order online or by phoning us on 0118 9574488. Please be aware that under the current circumstances, it can take 2-3 working days to process your request, so you should order your pet’s medicine or food well before you run out.

Can my pet still have elective operations such as Neutering and Lumps removals?

These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing changes.

What about blood tests?

The practice can deem whether this would be critical or not – please contact them to understand more.

The above still hasn’t answered my question?

Please contact us directly on 0118 9574488

The on-going situation regarding COVID-19 is impacting all of us and in this time of uncertainty, we want to reassure you that providing care for your pets remains our top priority. Castle Vets will remain open but, as you would expect, we are putting in place a number of steps to ensure that we reduce the risk of virus transmission. The health and wellbeing of our patients, staff and the wider community is paramount.

  • We are currently offering alternative consultations by telephone. Please contact our reception team to discuss appointment slots and payment options, if you would like to book.
  • We assure you that the care of your pet is our priority, so we will accept your pet for a physical appointment if necessary. However, if you are experiencing symptoms or are in self-isolation and your pet needs treatment at the practice, you will need to arrange for someone outside your household to bring your pet in.
  • We request that only one symptom-free owner accompanies your pet(s) to our practice and that you do not arrive more than a few minutes early for your appointment to help us maintain social distancing within the practice.
  • To ensure the safety of our staff, if your pet needs to be examined/treated we will take him or her off you in the carpark and bring them into the practice, while you wait outside.
  • Please always let our team know in advance if your pet, or the pet you are bringing in, is from a household where symptoms are present.
  • We currently encourage card payments rather than cash, to help maintain high hygiene standards in our practice.
  • Consultations, follow-up examinations and repeat prescriptions may be conducted via telephone consultation where appropriate.
  • We also ask that you do not touch any other pets that may be there when you visit the practice. (We know it is tempting, we are missing having the extra cuddles too!)

Thank you for your continued support over the coming weeks. We will post further bulletins here as the situation moves forward.

Updated 19/05/20